Support
Need help with the ClubHub app or website? Here's where to go.
In the app
Open Profile → Help & Support to send us a message directly - it reaches the team that runs the app.
By email
Write to support@clubhub.ca and we'll get back to you as soon as we can.
Accounts & sign-in
Anyone can create a ClubHub account from the sign-up screen, in the app or on the website. If your club has sent you an invite, its link adds you to the club; for a new one, contact your club administrator. Forgotten passwords can be reset from the sign-in screen.
Your data
How we handle information is described in our Privacy Policy, and the rules for using ClubHub are in our Terms of Use.
Deleting your ClubHub account
You can permanently delete your own ClubHub account at any time, in the app under Profile → Delete Account, or on the website under Settings: sign in at clubhub.ca, open Settings and choose Delete account. If you can't sign in, email support@clubhub.ca from the address on your account and we'll do it for you.
Deleted right away: your sign-in, your device tokens, your profile photo, your notification settings, your links to family members, and the people and contacts you keep on your account. Sign-in records are deleted after about 90 days.
Kept by your club: records that belong to the club, such as rosters, schedules, chat history, registrations, orders and receipts, signed waivers and expense records, stay with the club for as long as it needs them.
To have some of your information deleted without deleting your account, email us and we'll help.